SmartTap

Key Features

  • Web based interface
  • IP, TDM, and blended environments
  • Quality Monitoring / Agent Evaluation
  • Granular security profiles with optional integration to Microsoft LDAP
  • Live monitoring

Recording Modes

  • Full Time Recording

Playback

  • Replay over the LAN/WAN/Internet via browser
  • Last call Replay, download or email
  • Search filter with customizable view

Call Search Criteria

  • Multiple call search criteria with option to download or email
  • Date/Time
  • Extension /Device ID
  • User Name

Security

  • Sarbanes-Oxley Compliant
  • HIPPA Compliance
  • File Encrytion
  • Audit Trail

Storage

  • Local or Remote storage NAS / SAN
  • File Compression Optional

Scalability

  • Up to 300 simultaneous recordings per server
  • Extend recordings by adding additional servers

Telephony Integrations

  • Microsoft Lync 2010, Avaya, Cisco, Ericsson, Siemens, NEC, Mitel, Nortel, Panasonic, SIP and more…

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